Policies
1. Orders & Commission Agreement
Each Belle Noelle commission is individually styled according to the details of your order. By placing an order or booking a commission, you acknowledge that you have reviewed and agreed to the style details, estimated processing time, pricing, and applicable policies.
Any requested customizations should be discussed and approved before styling begins. Changes requested after styling has begun may not be possible and may result in additional fees.
2. Payment & Sales Tax
Payment is due in full at the time an order or commission is placed unless otherwise agreed upon in writing. Applicable sales tax will be calculated and collected at checkout based on the order and delivery information provided.
3. Processing Times & Deadlines
Most commissions have an estimated processing time of approximately 6–10 weeks, unless otherwise stated or agreed upon prior to purchase. Processing times may vary based on the complexity of the style, material availability, and the current commission queue.
If your wig is needed for a specific performance, production, or event, please provide the date before placing your order so availability can be confirmed.
Estimated completion, shipping, and delivery dates are not guaranteed. Once a package has been transferred to the shipping carrier, transit times and delays are outside of Belle Noelle Wigs' control.
4. Cancellations, Returns & Exchanges
Due to the custom, made-to-order nature of Belle Noelle wigs and for hygiene reasons, returns or exchanges are not accepted once an order has shipped.
Orders may be canceled for a full refund at any time before shipment. Once an order has shipped, it is no longer eligible for cancellation or refund.
5. Shipping & Delivery
Orders are carefully packaged to help protect the finished style during transit. Tracking information will be provided once your order has shipped.
Standard shipping is currently available within the United States. International shipping may be available upon request.
Delivery times provided by the shipping carrier are estimates and may vary. Once a package has been shipped, carrier transit times and delivery dates are outside of Belle Noelle Wigs' control.
Signature confirmation is available upon request.
6. Shipping Damage & Delivery Concerns
If your wig arrives with damage or a concern that occurred during shipping, please contact me on the day your package is delivered.
Please include a description of the concern, photos of the wig from all sides, close-up photos of the affected area, and photos of the packaging if shipping damage is suspected.
After reviewing the information provided, I'll determine the appropriate next steps. If adjustments are needed, the wig may need to be temporarily returned so I can make the necessary adjustments.
The buyer is responsible for shipping costs associated with returning a wig for adjustments.
Concerns reported after the delivery date may not be eligible for complimentary adjustments.
Please inspect your wig upon delivery before wearing or making any alterations.
7. Wig Care, Wear & Alterations
Belle Noelle Wigs is not responsible for damage resulting from normal wear, improper storage, brushing, heat styling, alterations, or modifications made after delivery. Please follow the care instructions included with your wig to help maintain its shape and styling.
Character wigs are wearable pieces, and some maintenance over time should be expected.
8. Customer-Provided Wigs & Restyles
Customer-provided wigs are accepted for styling or restyling on a case-by-case basis. The condition, construction, fiber, and previous styling of a wig may affect what can be achieved.
While every effort will be made to achieve the agreed-upon style, previously worn or styled wigs may retain signs of prior use, styling, or wear. Results may differ from those achieved using a new wig base.
Any known limitations will be discussed with you before styling begins.
9. Privacy & Customer Information
Information provided when placing an order or contacting Belle Noelle Wigs, such as your name, email address, phone number, billing information, and shipping address, may be collected as necessary to process your order, communicate with you, and provide services.
Customer information will not be sold or shared for unrelated purposes. Information may be shared with trusted third-party service providers when necessary to process payments, fulfill orders, or deliver purchases, including payment processors and shipping carriers.
Payment information is processed securely through third-party payment providers and is not directly stored by Belle Noelle Wigs.
Questions?
If you have questions about these policies or aren't sure whether your commission request falls within them, please reach out before placing your order. I'm happy to discuss your commission and make sure we're on the same page before styling begins.